In difficult situations – whether it’s in your personal life or within the corporate world – it can often be hard to find just the right words. In the most extreme circumstances, it can sometimes seem tempting to keep … [Read more...] about Find your company’s voice and the right words will follow
We are in strange times. If you had told me at the beginning of January that by the end of March I would be working from home, having conference calls on Zoom and meetings on Microsoft teams I would have thought you’d gone … [Read more...] about Communicating while the doors are closed – your audience is waiting
It was Elton John (and, lest we forget, the criminally underrated boyband Blue) who famously sang the line “sorry seems to be the hardest word.” For years, this was certainly true of our politicians, who, whenever faced … [Read more...] about Should sorry always be the hardest word?